Powerplay Privacy Policy — Your Data, Fully Protected

PowerPlay (https://powerplay.bio) is a trusted online betting platform in Bangladesh. This Privacy Policy explains how we collect, process, store, and protect the personal information of users of our website, app, and related services.

This policy applies to:

• PowerPlay Applicable to all members registered on the website and mobile platform.
• Also partially applicable to users who only browse without creating an account.
• Anyone who interacts with powerplay in any capacity.

This policy is part of our Terms & Conditionsshould be read together with. The two documents together provide a complete picture of how we manage your data.

PowerPlay Only the information genuinely necessary to provide our services is collected. Full details are set out in the table below:

PowerPlay Your information is collected in a number of ways. Each method is transparent and based on your consent:

• Direct Registration: When you create an account, you provide your name, mobile number, and email address.
• KYC Verification Process: You may be asked to upload a copy of your National ID or passport to verify your identity.
• Payment Processing: Payment-related information is collected during deposits or withdrawals.
• Automated technology: Device and usage information is collected through cookies, web beacons, and log files.
• Support Contact: Conversations via Live Chat or email are recorded and retained.
• Third-party verification provider: Identity verification is carried out through an approved KYC provider to prevent fraud.

Collected data is used solely for the specific purposes listed below and for no other purpose:

• Account Management: To handle login, profile updates, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Identity Verification (KYC): To prevent underage access and protect against fraud.
• Customer Support: To resolve your queries and complaints quickly.
• Platform Improvement: To analyze usage patterns and improve our services.
• Legal Obligations: To retain and provide data in accordance with directives from relevant authorities.
• Fraud prevention: To detect and block suspicious activity.
• Bonuses & Promotions: To send you relevant offers based on your preferences (with your consent).

PowerPlay Your personal data is never sold. However, it may be shared with approved third parties on a limited basis to operate our services:

Every third party operates under our strict confidentiality agreement and is not permitted to use your information for their own purposes.

PowerPlay The website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytical Cookies: To understand which pages are visited most — without identifying you personally.
• Marketing Cookies: Used to show relevant offers — you can turn this off at any time.

Most browsers let you manage or delete cookies through their settings. However, disabling essential cookies may affect certain site functionality.

We don't hold on to your data longer than necessary. Our general retention policy is outlined below:

• Account Information: For the duration of the active account and a minimum of 5 years after closure.
• Financial Transactions: Retained for a minimum of 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Support Conversations: 3 years from the date of last contact.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

PowerPlay's platform has the following rights over their own data:

• Right to Access: You can find out what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data unless we are required to retain it by law.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data at any time.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact us: support@powerplay.bio — We will respond within 30 business days.

PowerPlay We follow the highest industry standards to protect your data. Our security layers include:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted and cannot be read by any third party.
• Two-Factor Authentication (2FA): An additional OTP check at login — helps keep your account secure.
• Firewall & DDoS Protection: Prevents unauthorized server access and defends against cyberattacks.
• Regular Security Audits: Our systems are audited annually by independent third-party experts.
• Staff Training: All staff receive regular training on data protection practices.
• Data Minimization: No data is collected beyond what is necessary.

PowerPlay This platform is strictly for adults. We do not knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• Accounts suspected of belonging to a minor are suspended immediately.
• If we become aware of any data belonging to a minor, it will be deleted immediately.

If a parent or guardian believes their child's information has been collected inadvertently, please support@powerplay.bioto reach us. We will act promptly.

This Privacy Policy may be updated to reflect changes in technology, legal requirements, or our business operations. When changes are made:

• The "Last updated" date at the top of this page will be revised accordingly.
• You will be notified by email or SMS of any significant changes.
• We will endeavour to provide 30 days' notice before any major changes.
• Continued use of the platform after any changes will be taken as acceptance of the updated policy.

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to us: